We need to hire a person full time to be responsible for the execution of the Front of
House Customer Service and Attention Department of the LABe – Digital Gastronomy
Lab restaurant. Adjusting production to the activity planned in the centre, meeting the
established quality criteria and reinforcing the good image of the BCC.

Responsibilities include the organisation and provision of the resources necessary for
the carrying out of the work in the front of house, collaborating in the design and
implementation of the front of house customer service. Carrying out the tasks prior to
production and presentation, participating in the restaurant-cafeteria service and
keeping the facilities clean and tidy, complying with the existing processes and financial
budgets.

Main duties

 Organisation and provision of the resources necessary for the carrying out of
the front of house customer service.
 Keeping the facilities clean and tidy.
 Checking the raw materials and kitchenware necessary to carry out the activity,
communicating needs to the manager.
 Encouraging the implementation of new service processes and techniques,
prioritising the criteria agreed upon.
 Actively participating in the training and motivational proposals.
 Collaborating in the economic control of the area, adhering to the budgets.
 Surplus management.

 Experience as a waiter/waitress.
 Knowledge of state-of-the-art customer service.
 Flexibility with regard to working hours.
 Aptitude for teamwork and working face-to-face with the customer.
 Languages: Spanish and English. Basque language will be an advantage.
 IT skills: email, Excel.